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FREQUENTLY ASKED QUESTIONS
Q: What the difference is between stitches and printing on a jersey?
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A: Stitches, also known as embroidery, involve sewing the design or logo onto the jersey using a needle and thread. This method creates a textured, raised effect on the jersey, with the design appearing as if it is woven into the fabric.
Stitches are typically more durable than printing and can withstand multiple washes without fading or peeling.
Printing involves applying the design or logo onto the jersey using ink or pigment. This method creates a flat, smooth effect on the jersey, with the design appearing as if it is printed onto the surface of the fabric.
Printing can produce more intricate designs with a wider range of colors.
Stitches are typically more durable than printing and can withstand multiple washes without fading or peeling.
Printing involves applying the design or logo onto the jersey using ink or pigment. This method creates a flat, smooth effect on the jersey, with the design appearing as if it is printed onto the surface of the fabric.
Printing can produce more intricate designs with a wider range of colors.
Q: How do I change my order or cancel my order?
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A: Since your personalized jerseys are one-of-a-kind and made just for you, a $20 customization fee per item is included in your purchase.
If you would like to change or cancel your order, please send us an email with your order number and the reason of the cancellation, and we will try to retrieve it back.
If you would like to change or cancel your order, please send us an email with your order number and the reason of the cancellation, and we will try to retrieve it back.
Q: How can I personalize my jersey?
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A: You have the option to personalize your purchase with a name, number, or custom design.
Whether it's for yourself, your family member, your friend, or your team, you can include any desired name or nickname.
Additionally, we provide free design services to assist you in creating and adjusting your design. If you require assistance, please reach out to us with your ideas; we'll gladly provide you with your customized design.
Whether it's for yourself, your family member, your friend, or your team, you can include any desired name or nickname.
Additionally, we provide free design services to assist you in creating and adjusting your design. If you require assistance, please reach out to us with your ideas; we'll gladly provide you with your customized design.
Q: Are there discounts for bulk orders?
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A: For bulk customization orders, we offer more competitive prices.
Please get in touch with our customer service team for detailed pricing and discount information based on your order quantity.
We will tailor the most cost-effective solution according to your specific needs.
Please get in touch with our customer service team for detailed pricing and discount information based on your order quantity.
We will tailor the most cost-effective solution according to your specific needs.
Q: How should I get a quote for bulk order?
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A: To receive a quote efficiently, please contact our customer service team.
Simply provide your order quantity, customization requirements, and any special requests.
Our customer representative will review your information and provide a quotation based on your specific needs.
Simply provide your order quantity, customization requirements, and any special requests.
Our customer representative will review your information and provide a quotation based on your specific needs.
Q: Can I add additional customization notes?
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A: If there are any custom specifications for your order, kindly leave a note in the Order Notes section - such as font preference, color choice, model type, and logo details.
Or contact our customer service to let us know what you have in mind.
Or contact our customer service to let us know what you have in mind.
Q: How do I find the item size fitting me?
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A: Before choosing size, you can look at the size guide above or check our size chart here, then choose the right size for jerseys.
Please note that the measurements on this size chart represent the dimensions of the clothing, not body measurements.
Please note that the measurements on this size chart represent the dimensions of the clothing, not body measurements.
Q: How do I know if the product size is right for me?
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A: We have added a Size Chart to the product details page (below the prices), you can compare it with the Size Chart when you make your next purchase.
If you have any questions, you can find our contact information in our contact page. Thank you for your trust and support.
If you have any questions, you can find our contact information in our contact page. Thank you for your trust and support.
Q: Can I change the destination country on my order?
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A: After placing your order, you may not change your shipping from domestic to international and vice versa.
Q: Can the order be expedited?
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A: Please choose expedited shipping when you place your order, and contact us as soon as you place the order.
We will arrange expedited production for you, and will ship your order by express shipping once your order is ready.
Any questions, please feel free to contact us.
We will arrange expedited production for you, and will ship your order by express shipping once your order is ready.
Any questions, please feel free to contact us.
Q: How long will I get my custom jerseys?
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A: Typically, it takes about 3-7 business days to prepare your order, and shipping time is 8-10 business days.
Our rush shipping option delivers the fastest turnaround—jerseys are produced in just 3–4 business days, paired with 3–5 business days of shipping for ultra-quick fulfillment.
Receiving Time = Production Time + Shipping Time.
If you need to know more about the production time and delivery time of your order, please contact us.
Our rush shipping option delivers the fastest turnaround—jerseys are produced in just 3–4 business days, paired with 3–5 business days of shipping for ultra-quick fulfillment.
Receiving Time = Production Time + Shipping Time.
If you need to know more about the production time and delivery time of your order, please contact us.
Q: What is the fastest time from placing an order to receiving the package?
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A: We offer fast production and delivery for all orders.
Production takes 3-7 working days, with shipping times of 8-10 working days for standard delivery or 3-5 working days for expedited shipping.
Overall, our service is at least 2 days faster than most competitors.
We treat all orders as urgent, but if you have a specific request or deadline that you need to meet, we can look to give your order extra priority.
All requests for urgent delivery must be made prior to the order being processed and we are unable to take retrospective requests for urgent deliveries.
Production takes 3-7 working days, with shipping times of 8-10 working days for standard delivery or 3-5 working days for expedited shipping.
Overall, our service is at least 2 days faster than most competitors.
We treat all orders as urgent, but if you have a specific request or deadline that you need to meet, we can look to give your order extra priority.
All requests for urgent delivery must be made prior to the order being processed and we are unable to take retrospective requests for urgent deliveries.
Q: How do I return the items to your company?
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A: Our personalized products cannot be returned unless it is defective or damaged.
Please refer to our Refund Policy on Damaged/Misprinted Items or contact our customer service for help.
Please contact us before returning any item so we can provide the correct solution.
Please refer to our Refund Policy on Damaged/Misprinted Items or contact our customer service for help.
Please contact us before returning any item so we can provide the correct solution.
Q: Is my privacy safeguarded?
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A: We value our customers and respect their privacy.
We only collect customer information to improve your shopping experience and to communicate with you about our products, services, and promotions.
We do not sell or rent your personal information to third parties.
All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.
We only collect customer information to improve your shopping experience and to communicate with you about our products, services, and promotions.
We do not sell or rent your personal information to third parties.
All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.
Q: Is my transaction secure?
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A: Protecting the safety of your credit card information is extremely important to us.
We use secure technology to protect the security of your credit card information as it is transmitted to us.
Our site is tested regularly for possible threats of identity theft, viruses, spyware, and other online threats.
As an added security feature, we do not store your credit card data on our servers once the transaction is completed.
We use secure technology to protect the security of your credit card information as it is transmitted to us.
Our site is tested regularly for possible threats of identity theft, viruses, spyware, and other online threats.
As an added security feature, we do not store your credit card data on our servers once the transaction is completed.
Q: How many payment methods do you accept?
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A: It's available through PayPal and Stripe.
If you meet any payment issues when you order, please feel free to contact with our Customer Service team.
If you meet any payment issues when you order, please feel free to contact with our Customer Service team.
Q: Why do you charge my card more than price of your product?
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A: We only receive the product price.
The extra money may be charged by the bank as the bank fee.
Since there is exchange conversion, cross-border fees charged by the issuing bank, and other related charges, there may be a difference between the actual charge and transaction amount.
The proportion will depend on the bank.
The extra money may be charged by the bank as the bank fee.
Since there is exchange conversion, cross-border fees charged by the issuing bank, and other related charges, there may be a difference between the actual charge and transaction amount.
The proportion will depend on the bank.